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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josh Leys

November 22, 2024

5  out of  5
rating by Josh Leys
"Alyssa was super helpful in coordinating my windshield getting replaced. Excellent customer service"
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Jim Bos

November 13, 2024

5  out of  5
rating by Jim Bos
"Had a minor fender bender, before I left the scene had a wrecker lined up we know what body we were going to. Very nice to have a local agent to call they took care of me well. Thank you again."
We responded:
"Thank you for taking the time to share your experience! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kristal Gardette

October 9, 2024

5  out of  5
rating by Kristal Gardette
"Introduced themselves to me, went over everything on my new policy. Very friendly office. Check in quite often, which is really nice."
We responded:
"Thanks Kristal! We are grateful for the opportunity to work with you!"
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Morgan Brooks

October 3, 2024

5  out of  5
rating by Morgan Brooks
"absolutely amazing! helped me so much when my car was stolen and totaled. was so quick and pain free helping me every step of the way in this hard time! thank you!"
We responded:
"So glad we were able to help Morgan! Hope the new car is treating you well 😀"
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Tom Storms

September 26, 2024

5  out of  5
rating by Tom Storms
"I'm very pleased with everything with the insurance claim being handled very well . I have been with state farm insurance for all of 40 years and it is a pleasure working with them ."
We responded:
"Thank you so much for the review Tom. We are so grateful to be able to work with you!"
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Ron Doversberger

September 6, 2024

5  out of  5
rating by Ron Doversberger
"Everyone at the Rachel Karhoff office has been AMAZING in guiding us step by step through the claim process. They turned a painful event into a smooth, easy repair. We are completely impressed and deeply grateful!"
We responded:
"So glad we could walk you through that Ron! Glad it felt a little easier with us. "
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Gardner Fletke

August 29, 2024

5  out of  5
rating by Gardner Fletke
"An absolute pleasure working with this team! Rachel, Tommy and Janae helped us lock down incredible rates for both home and auto insurance, making our move to Michigan that much easier! The policies are simple to understand yet comprehensive in coverage, and they came in at a price that just couldn't be beat! Pair that with their incredible communication and timely responses, we're very much looking forward to working with this team for many, many years!"
We responded:
"Thank you for the review Gardner! We greatly appreciate it. Happy to have you and your family in the Mitten! "
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K Dawdy

August 21, 2024

1  out of  5
rating by K Dawdy
"Like a good neighbor should no longer be their slogan... Back Story My kids health insurance was cancelled so this month we scrambled to get them covered which was an unexpectect cost. Due to this we were running close to the end of our grace period for payment. I communicated with a person in the billing department BEFORE my cancellation that my payment would be made the next morning (Aug. 15th) and explained the same situation. She informed me she would notate our account and hoped things got better. Wake up the morning of the 15th and made my payment at 2:42am (their time) but 5:45am my time. Almost 12 hours later around 3:30/4pm my husband was hit by someone going 45-50 and pushed him into two other cars while they were at a red light. They are now stating because their system had not updated yet that we didn't have insurance coverage and denied our claim. I have been with them since I could drive and this situation has now ruined what was suppose to be a loyal company for us. All because the 'computer' didn't update yet - even though my money was taken and account was paid well before accident occured. If we didn't have online payments and went in office like we use to this would not have even been an issue. If resolved I will update my review to let you know outcomes but as of now I will be filing an appeal as well as contacting state of michigan to file complaint."
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Mikki Magistrado

August 15, 2024

5  out of  5
rating by Mikki Magistrado
"JACLYN WAS INCREDIBLE. 10/5 stars if I could! I am buying a house and I didn't expect one of the more stressful pieces to be finding home insurance with a good rate. I have contacted 2 insurance brokers and 2 insurance businesses directly and was... disappointed. From the moment the phone was answered I knew this was the right place and Jaclyn, who helped with my quote, was not only very knowledgeable but very kind. I can't thank her enough for her patience, understanding and hard work. In 15-20 minutes the stress of the last two weeks from calling different insurance places disappeared. I would highly recommend calling Jaclyn for a quote if you need one!"
We responded:
"Thank you Mikki! We think Jaclyn is pretty awesome as well. So glad she could help make the process a little easier. "
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Patrick Corcoran

August 12, 2024

5  out of  5
rating by Patrick Corcoran
"Very patient and helpful."
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Eric Hornsby

June 30, 2024

5  out of  5
rating by Eric Hornsby
"State Farm and Rachel Karhoff's office took care of my hail damage claim on my vehicle in a fast yet thorough manner. Several calls back and forth to get questions answered and they kept me very informed through out the entire process. Very happy with the service and the claim result!"
We responded:
"Eric we are so happy to be able to help through what can be a stressful situation. Thanks for the review and for being a great customer! "
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Shaena Lounds

May 3, 2024

5  out of  5
rating by Shaena Lounds
"Great people! Super helpful and friendly! I switched after having a ridiculous time with another company, and for the same price, got better insurance with renters and life included as well! These are actual people, who actually want to help! I’d give them more stars if possible!"
We responded:
"Shaena we are so glad to be able to offer you a better insurance experience! Thanks for the review!"
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G Lorayne Still

April 28, 2024

5  out of  5
rating by G Lorayne Still
"I just started with this company, but right from the start, so friendly and helpful in my needs. I am very happy to have this team to help me."
We responded:
"Thank you for trusting us to help you! We are grateful for awesome customers like you!"
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Chad Swinehart

February 20, 2024

5  out of  5
rating by Chad Swinehart
"Rachel and her Team Have been 1st Class all the way. Today I submitted a Bill for having my vehicle Towed and Rachel not only followed up on my email but put a check in the mail for reimbursement all within 12 hrs of submitting info"
We responded:
"Chad we are so happy to help! Grateful for you as a customer of Rachel Karhoff State Farm. "
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Eleanor Pollack

February 10, 2024

5  out of  5
rating by Eleanor Pollack
"Thank you for your prompt response to my request for proof of insurance. It’s implies my life!"
We responded:
"Glad we could help Eleanor!"
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Kelsey Steenwyk

January 24, 2024

5  out of  5
rating by Kelsey Steenwyk
"Very upfront answers about the process when I had to make a claim and had questions! They reached out to me multiple times which I appreciate. Great communication and customer service!"
We responded:
"Thank you for the review Kelsey! We are happy to work with you!"
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Paige Reeves

November 16, 2023

5  out of  5
rating by Paige Reeves
"Everyone I’ve interacted with (especially Rachel) has been kind, quick, and helpful. They’ve always made things super easy for me and helped me find the best coverage for my family!"
We responded:
"Thank you so much Paige! We are so happy to be able to work with you!"
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Sandy Eisenbach

July 10, 2023

5  out of  5
rating by Sandy Eisenbach
"I absolutely love how quickly I was helped, on getting the best rate for my fixed income. Thank you 😊💓"
We responded:
"You’re welcome Sandy! Happy for the opportunity to work with you!"
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Alex Davis

July 5, 2023

5  out of  5
rating by Alex Davis
"Everyone in this office is very nice to work with, responds timely and accordingly, and works fast. Also has the best rates out of all statefarm offices. Im not sure why the other ones are so terrible but jaclyn always helps me when i need it and is amazing"
We responded:
"Alex we are so happy to work with you. Jaclyn is pretty awesome!"
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Eric Meyering

June 23, 2023

5  out of  5
rating by Eric Meyering
"Mitch is amazing, did a great job listening to my concerns, offering not just solutions but professional advice. Just a loving person who really cares."
We responded:
"Thanks Eric- we really do try to be a resource for all of our customers and prospects. Thank you for the review!"
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Heather Keown

June 23, 2023

5  out of  5
rating by Heather Keown
"Mitchell D is great! He was able to help me transfer branches for better customer service."
We responded:
"Happy to work with you Heather! "
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Heather Hill

June 23, 2023

5  out of  5
rating by Heather Hill
"Worked with Mitch and I received great customer service, was very helpful in answering my questions too!"
We responded:
"Thanks Heather! Mitch is fantastic!"
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Hilarie Geurink

June 23, 2023

5  out of  5
rating by Hilarie Geurink
"Mitchell was great to work with! Very kind and helpful."
We responded:
"Thank you for the review Hilarie!"
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Pam Dreyer

June 23, 2023

5  out of  5
rating by Pam Dreyer
"Mitch is the best! Very professional and helpful!!"
We responded:
"Thanks Pam! We think so too!"
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Kyle Hunter

May 17, 2023

5  out of  5
rating by Kyle Hunter
"First time with state farm and nothing but great customer support."
We responded:
"So glad to hear Kyle! Looking forward to working with you!"