State Farm® Insurance Agent Rachel Karhoff

"I always have friendly service at this office. I am highly satisfied with the prompt attention I get here."

"Very good an helpful thank you!"

"Completely mislead me on the monthly quote and price went up after 2 months in. Would not recommend"

"Always helpful and always looking out for their clients"

"It was a pleasure to work with State Farm to transfer my auto and home owners policies. Thank you Alyssa and Jaclyn for all the help. I really appreciate everything you put together to make it super easy to see the comparisons."

"I love my team ! They are always quick and handles any of my problems promptly.Rachel , Kylea & Jacklyn are awesome. I’ve been with statefarm for a minute 🤞🏾"

"Looking for a new agent ASAP! You can’t even call the office with questions without being spoke over, being told you’re angry because you literally have to ask the agent to let you speak without them speaking over you. The information they give you is made up as they go! Worst experience EVER! I’ve been dealing and dealing trying not to have to go through the hassle of finding a new agent, yet here I am paying top dollar to be disrespected by an INSURANCE AGENT! I think not!! Then having to deal with multiple agents in one office that all give you different information is absolutely ridiculous! I liked Rachel but it’s the other agents that have me saying GOODBYE SF!! I can do better!"

"They always helpful,very kind,a smile, explain things to me so a old man like me alcan understand. Great job"

"Kylea is so swift, helpful, and professional! She was able to help lower my rates without me even asking! I love that this team always finds ways to put the customer first."

"Rachel was very helpful with switching my insurance to a different car."

"So glad we switched to State Farm for our home insurance coverage! Alyssa was a great help in explaining what our options were and breaking down how our plan is working for us. Her service was very efficient, friendly, and thorough; between that and the money we are now saving it really made switching a no-brainer. Would definitely recommend to anyone looking for quality yet wallet-friendly coverage."

"Tommy's a Rock Star! Super helpful to get me insurance quickly, efficiently and at a great price! Thanks Tommy!!"

"My agent and everyone involved moved quickly and politely. Thank you for making a bad situation not so stressful."

"Tommy is the GOAT of insurance agents. I had dozens of agents reaching out to me with quotes but none as professional and tenacious as Tommy. He was able to cut my premium in half with all the great discount programs he informed me of and made it the easiest process. Goodbye AAA and hello State Farm. Call Tommy if you’re tired of being ripped off by your auto insurance provider."

"Alyssa was super helpful in coordinating my windshield getting replaced. Excellent customer service"

"Had a minor fender bender, before I left the scene had a wrecker lined up we know what body we were going to. Very nice to have a local agent to call they took care of me well. Thank you again."

"Introduced themselves to me, went over everything on my new policy. Very friendly office. Check in quite often, which is really nice."

"absolutely amazing! helped me so much when my car was stolen and totaled. was so quick and pain free helping me every step of the way in this hard time! thank you!"

"I'm very pleased with everything with the insurance claim being handled very well . I have been with state farm insurance for all of 40 years and it is a pleasure working with them ."

"Everyone at the Rachel Karhoff office has been AMAZING in guiding us step by step through the claim process. They turned a painful event into a smooth, easy repair. We are completely impressed and deeply grateful!"

"An absolute pleasure working with this team! Rachel, Tommy and Janae helped us lock down incredible rates for both home and auto insurance, making our move to Michigan that much easier! The policies are simple to understand yet comprehensive in coverage, and they came in at a price that just couldn't be beat! Pair that with their incredible communication and timely responses, we're very much looking forward to working with this team for many, many years!"

"Like a good neighbor should no longer be their slogan... Back Story My kids health insurance was cancelled so this month we scrambled to get them covered which was an unexpectect cost. Due to this we were running close to the end of our grace period for payment. I communicated with a person in the billing department BEFORE my cancellation that my payment would be made the next morning (Aug. 15th) and explained the same situation. She informed me she would notate our account and hoped things got better. Wake up the morning of the 15th and made my payment at 2:42am (their time) but 5:45am my time. Almost 12 hours later around 3:30/4pm my husband was hit by someone going 45-50 and pushed him into two other cars while they were at a red light. They are now stating because their system had not updated yet that we didn't have insurance coverage and denied our claim. I have been with them since I could drive and this situation has now ruined what was suppose to be a loyal company for us. All because the 'computer' didn't update yet - even though my money was taken and account was paid well before accident occured. If we didn't have online payments and went in office like we use to this would not have even been an issue. If resolved I will update my review to let you know outcomes but as of now I will be filing an appeal as well as contacting state of michigan to file complaint."

"JACLYN WAS INCREDIBLE. 10/5 stars if I could! I am buying a house and I didn't expect one of the more stressful pieces to be finding home insurance with a good rate. I have contacted 2 insurance brokers and 2 insurance businesses directly and was... disappointed. From the moment the phone was answered I knew this was the right place and Jaclyn, who helped with my quote, was not only very knowledgeable but very kind. I can't thank her enough for her patience, understanding and hard work. In 15-20 minutes the stress of the last two weeks from calling different insurance places disappeared. I would highly recommend calling Jaclyn for a quote if you need one!"

"Very patient and helpful."

"State Farm and Rachel Karhoff's office took care of my hail damage claim on my vehicle in a fast yet thorough manner. Several calls back and forth to get questions answered and they kept me very informed through out the entire process. Very happy with the service and the claim result!"