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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Todd Russell

December 22, 2025

5  out of  5
rating by Todd Russell
"Recently my daughter was involved in a car accident where we had to file a claim. During the process we ran into some hiccups with State Farm Claims department. I called Rachel's office. Everyone I spoke with at her office was very kind and stepped in to help. They were able to find out what was going on with the claim and got it back to the correct department when it seemed to be lost somewhere. After they stepped in I was receiving updates from the Claims Handler, but more importantly, I received follow up from her office as well. They are WONDERFUL to work with and gave me a feeling of being a person and not just a number in the system. I highly recommend Rachel, Alyssa, Kylea and everyone in her agency!"
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Laura Kiers

December 16, 2025

5  out of  5
rating by Laura Kiers
"They answer my questions quickly and are always very friendly and pleasant to work with"
We responded:
"Thank you for the review Laura. We are happy to help!"
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Katelyn Slonina

December 8, 2025

5  out of  5
rating by Katelyn Slonina
"Speedy service. Thanks!"
We responded:
"Appreciate you working with us Katelyn!"
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Bruce Sutherland

November 21, 2025

5  out of  5
rating by Bruce Sutherland
"Always accommodating, and willing to go the extra mile love my state farm"
We responded:
"Grateful for customers like you Bruce! "
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Christina Franklin

November 15, 2025

5  out of  5
rating by Christina Franklin
"Alyssa is always very friendly and happy to help with anything needed. I would recommend this office for all your insurance needs!"
We responded:
"Thank you for the review Christina! We think she's pretty great too :)"
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Sarah Hoogeboom

November 11, 2025

5  out of  5
rating by Sarah Hoogeboom
"They were helpful and caring throughout the whole process!"
We responded:
"Happy to be able to help Sarah!"
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Julia Swan

November 7, 2025

5  out of  5
rating by Julia Swan
"I have been dealing with a bunch of claims these past two months and State Farm has been absolutely amazing. They have answered all of my questions and they were definitely by my side through it all. Super happy with everything that has happened. I highly suggest having State Farm as your insurance company."
We responded:
"So sorry you have been having to deal with so many claims. But we are happy to be there to walk you through the process. "
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Anna C.

November 6, 2025

5  out of  5
rating by Anna C.
"Rachel’s team is fantastic! Zach and Alyssa are both wonderful to work with—always helpful and they make the entire process easy to understand."
We responded:
"Thanks Anna! My team is the best!"
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Kurt Haveman

November 3, 2025

5  out of  5
rating by Kurt Haveman
"We had to be towed while traveling out of state. We submitted the bill to state farm and not only did they pay the towing, but also a good part of the repair bill! Thank you state farm, especially the Rachel Karhoff Ins Agency in Zeeland."
We responded:
"We are so happy that we were able to help you out with your claim. Thank you for being so great to work with!"
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Adam Paier

September 24, 2025

5  out of  5
rating by Adam Paier
"Absolutely amazing experience! Great people to work with would recommend them to anyone!"
We responded:
"Thank you for the kind words Adam! We appreciate the opportunity to work with you!"
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Brandy Walters

September 2, 2025

5  out of  5
rating by Brandy Walters
"The team at this office is top notch! Jacklyn helped me today with a quote, and she exceeded my expectations with her professionalism and follow through. She was kind and personable. This is definitely a team that you would want work with! Anytime I have called this office, i have received the help that I have needed quickly and easily. Highly recommend this office!"
We responded:
"Thank you so much for the kind words Brandi! We are so glad to be able to work with you! "
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Laynee Knight

July 10, 2025

5  out of  5
rating by Laynee Knight
"best insurance company i’ve ever dealt with, they go above and beyond with answering any questions i have! also love how convenient it is to be able to text them! alyssa is always very informative and helpful!"
We responded:
"Thank you so much for the review Laynee! Alyssa is awesome!!"
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Wendy Bletsch

June 11, 2025

5  out of  5
rating by Wendy Bletsch
"Very happy with State Farm!"
We responded:
"Appreciate you Wendy!"
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Copper Biggles

May 30, 2025

5  out of  5
rating by Copper Biggles
"Friendly as always"
We responded:
"We sure try :)"
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scott davidson

May 30, 2025

4  out of  5
rating by scott davidson
"I always have good service when I call."
We responded:
"Thanks Scott!"
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Mason Tyler

May 30, 2025

5  out of  5
rating by Mason Tyler
"very helpful even when things arnt working how they should"
We responded:
"Happy to be able to work through things with you!"
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Julie

May 16, 2025

5  out of  5
rating by Julie
"Jaclyn at State Farm is very prompt, efficient, and friendly!"
We responded:
"Jaclyn is the best! She is grateful to work with you!"
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Hillary Buurstra

May 9, 2025

5  out of  5
rating by Hillary Buurstra
"I worked with Alyssa from State Farm recently to change my policy for a better deal, and it has been a wonderful experience! She is knowledgeable and helpful and I would definitely recommend her and the State Farm team."
We responded:
"Thanks Hillary! Alyssa is awesome!"
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Kyle Campbell

April 28, 2025

5  out of  5
rating by Kyle Campbell
"Overall I've had a positive experience with Rachel's team. I have bundled coverage with them in Auto, Home, and PLUP. I can tell they have a trustworthy, honest ethos in their office culture. Zach, my primary account representative, has been polite and helpful in making sure my needs have been taken care of. As well as candid and diligent when rectifying any concerns or questions I've had in the on-boarding process. He was able to help me get a car insurance policy at half the price of my previous insurer. It allowed me to then add an umbrella policy to my coverage and still save me more than I had before. Much appreciated, thank you!"
We responded:
"Thanks Kyle! Zach is the best! "
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Jackie Bennett

April 25, 2025

5  out of  5
rating by Jackie Bennett
"I have only been with State Farm insurance for a short time. My experience with them is amazing. I would recommend them to any one needing insurance coverage Jacqueline Stark"
We responded:
"We are so happy to be working with you Jaqueline! Thank you for trusting us with your insurance needs."
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David Rindfield

April 24, 2025

5  out of  5
rating by David Rindfield
"Zach was great to deal with they saved us a lot of money a year. 😊"
We responded:
"Thanks David! Zach has enjoyed working with you!"
Profile photo of Candace Allore

Candace Allore

April 24, 2025

5  out of  5
rating by Candace Allore
"Amazing doing business with them always very helpful!!"
We responded:
"Appreciate you Candace! Happy to help you out :)"
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Jessica

April 3, 2025

5  out of  5
rating by Jessica
"Zach has been super helpful on navigating the changes that needed to happen with my plan and helped me find the best deal! Highly recommend State Farm!"
We responded:
"So happy we were able to help Jessica!"
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cheryj timmer

March 23, 2025

5  out of  5
rating by cheryj timmer
"I always have friendly service at this office. I am highly satisfied with the prompt attention I get here."
We responded:
"Thank you so much Cheryl for the review. We are grateful to work with you!"
Profile photo of Meranda Longenecker

Meranda Longenecker

March 21, 2025

5  out of  5
rating by Meranda Longenecker
"Very good an helpful thank you!"
We responded:
"Thanks for the rating Meranda!"